Frequently Asked Questions
Please see below for answers to common questions from customers
Artwork
How do I place a commission order?
To learn more please visit my Commissions page or you can email me at info@erindonahuetice.com.
Do you provide framing options?
Some of my pieces are framed locally, while others are framed through Framebridge.
For pieces framed by Framebridge, each frame is custom cut and handcrafted, then shipped directly to you ready to hang. Framebridge uses solid wood mouldings with premium finishes, along with acid-free materials and acrylic glazing that provides UV protection. Every frame is carefully inspected by their expert team before leaving their U.S.-based studios.
For unframed pieces, I am happy to recommend framing options to help you select the best solution for your artwork.
Do you work with interior designers?
Please feel free to reach out—I would be happy to collaborate with you on an upcoming project.
Do you have a program for interior designers?
I enjoy partnering with interior designers on special projects and am fluent in the language of design. I offer exclusive designer pricing, along with early access to new collections and commission opportunities.
Please visit the Contact page to reach out and inquire about joining my interior design program.
Shipping & Returns
How much is shipping?
Everything on my website ships free within the continental United States, with the exception of large canvas pieces. At this time, I do not ship outside of the United States.
Due to carrier delays beyond my control, delivery windows cannot be guaranteed. All artwork—excluding commission pieces—typically ships within two weeks, though timing may be shorter or longer depending on the nature of the piece purchased.
Apparel and other non-art items generally ship within 3–5 business days, unless otherwise noted. Please refer to the individual product page for specific shipping details.
For large canvas pieces, I typically work with a private driver to ensure your artwork arrives safely. I will keep you updated on the driver’s progress and coordinate delivery to ensure you are available to receive the piece.
If you have any additional questions, please feel free to email me at info@erindonahuetice.com.
What is your return policy?
All artwork is final sale. This includes original pieces, prints, and commissioned work.
All apparel is final sale, and no returns or exchanges are offered.
Return and exchange eligibility for home décor items varies by product. Please refer to the individual product page for specific return and exchange details prior to purchase.
If you have questions about a particular item, we encourage you to review the product information carefully or reach out before placing your order.
Contact
Still have questions? We're happy to help! Please email us at info@erindonahuetice.com and we will get back to you.